All e-mails and customers’ calls are replied within 24 business hours. If you haven't received a response to your e-mail, you should make sure that your ISP or e-mail client are not blocking the messages we send you or maybe try to contact us from another e-mail address.
Dear users of AOL.com, COX.net, DIRECWAY.com, OPTONLINE.net, CHARTER.net e-mails! You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ your email provider is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases. Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to contact us at: firstname.lastname@example.org