Contact Us

At Smokers-Mall.com we have we have a commitment to Quality Products, Superior Service and a team of Highly Trained Specialists with your customer satisfaction as their number one priority.

We take pride in our reputation for quality and excellent products and 100% Guarantee Customer Satisfaction. If for any reason something goes wrong, please Contact Us and we will work to resolve the issue quickly and as professionally as we can.

If you have any questions about products we sell or about our terms and conditions write a message or call our Support Center. Our customer care representative will respond within 24 business hours.

  • Contact Us by E-Mail  support@smokers-mall.com
  • We don't offer Live Phone Support at this time. We limit our support to online e-mail communication as this helps us keep detailed records about your issue in one place and to ensure that nothing is lost amongst our team members. However you can always leave us a voicemail at our Toll Free Phone Number and someone from our Customer Care team will get back to you within 1-2 business days.
    Contact Us by Phone  877-689-6888 (toll free)

Can't find a specific product in our store?

Please tell us if you are looking for a specific product that we don't have on our website. Maybe we can help you.


Haven't you received a reply to your e-mail?

We do our best to reply all e-mails and customers’ calls within 24 business hours. If you haven't received a response to your e-mail, you should make sure that your ISP or e-mail client are not blocking the messages we send you or maybe try to contact us from another e-mail address.

Dear users of AOL.com, COX.net, DIRECWAY.com, OPTONLINE.net, CHARTER.net e-mails! You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ your email provider is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases. Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to contact us.